Effective date: March 2026
Governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)Fitdistrict (ABN: 81618253420) is committed to protecting the privacy of our members, visitors, and anyone who interacts with our business. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By becoming a member, using our services, visiting our website, or interacting with us in any way, you consent to the practices described in this policy. If you do not agree, please do not use our services.
1. Who We Are
Fitdistrict is a premium functional strength and conditioning studio located at Bella Vista, New South Wales, Australia. We operate in-studio training, online programming, retreats, and events.
For all privacy-related enquiries, contact us at:
Email: hello@fitdistrict.com.au
Website: fitdistrict.com.au
Address: 2 Mawson Avenue Bella Vista NSW
2. What Personal Information We Collect
We collect personal information that is reasonably necessary to provide our services. This includes:
2.1 Identity & Contact Information
Full name, date of birth, gender
Email address, phone number, residential address
Emergency contact name and phone number
2.2 Health & Medical Information
Pre-existing medical conditions, injuries, and physical limitations (via Adult Prescreen Form)
Information about medications or conditions relevant to safe participation
Any health disclosures made during onboarding, breathwork participation, or personal training
Health information is classified as sensitive information under the Privacy Act and is handled with the highest standard of care. We will only collect health information with your explicit consent and only to the extent necessary to deliver our services safely.
2.3 Membership & Financial Information
Membership type, start date, and payment history
Direct debit authorisation details (processed and stored by Stripe — we do not store full card details)
Student ID or verification documents (for student membership eligibility)
2.4 Training & Performance Data
Session attendance records
Training results, lift records, and performance data logged via Beyond The Whiteboard
Movement assessment notes from Proform Physio (where applicable)
2.5 Website & App Usage Data
IP address, browser type, device information
Pages visited, session duration, and click behaviour (via cookies and analytics tools)
Booking history and class preferences via the Momence app
2.6 Photography & Video
Photographs and video footage taken during training sessions, events, and retreats (with your consent as outlined in our waiver and terms)
2.7 Communications
Records of correspondence with Fitdistrict via email, SMS, social media, or in person
3. How We Collect Your Information
We collect personal information directly from you where reasonably practicable. This occurs when you:
Sign up for a membership or intro offer
Complete Waiver
Book a class through Momence or our website
Contact us via email, phone, SMS, or social media
Attend a session, event, or retreat
Use the Beyond The Whiteboard app
Visit our website (via cookies — see Section 11)
In some circumstances, we may collect information from third parties such as Stripe (payment processing), Momence (booking platform), Proform Physio (movement assessments), or Beyond The Whiteboard (training app). We will notify you when this occurs.
4. Why We Collect and How We Use Your Information
We only collect personal information for purposes directly related to the delivery of our services. These purposes include:
Processing and managing your membership
Delivering safe, coached training sessions and personalised programs
Communicating with you about your membership, schedule, programming, and events
Processing payments and managing billing via Stripe
Sending promotional and marketing communications (with your consent — you may opt out at any time)
Conducting health and safety assessments prior to training participation
Ensuring safe participation in breathwork and specialised programming
Managing waitlists, cancellations, and booking notifications via Momence
Improving our services through aggregate analytics and member feedback
Complying with our legal obligations under Australian law
Responding to complaints or resolving disputes
We will not use your personal information for any purpose that is incompatible with the reason it was collected without your further consent.
5. Disclosure of Your Information
Fitdistrict does not sell your personal information. We may share your information with trusted third parties only where necessary to deliver our services, as follows:
5.1 Service Providers
Stripe — payment processing and direct debit management
Momence — class booking, timetabling, and member communications
Beyond The Whiteboard — training data and programming delivery
Proform Physio — movement assessment (with your consent)
Partner network (LSKD, City Cave, Rec Gen, Sodii) — only to the extent required to deliver partner benefits you have opted into
5.2 Legal & Regulatory Disclosure
We may disclose your information where required to do so by law, regulation, court order, or where we believe disclosure is necessary to protect the safety of any person or to comply with a legal obligation.
5.3 Business Transfers
In the event that Fitdistrict is sold, merged, or restructured, personal information held by us may be transferred to the acquiring entity. We will notify affected members prior to any such transfer.
All third-party service providers are required to handle your personal information in accordance with applicable privacy laws and are prohibited from using it for any other purpose.
6. Overseas Disclosure
Some of our third-party service providers (including Stripe, Momence, and Beyond The Whiteboard) may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers maintain privacy protections consistent with the Australian Privacy Principles.
By using our services, you consent to your personal information being transferred to and stored in these countries.
7. Data Security
Fitdistrict takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our security measures include:
Secure, password-protected digital systems and platforms
Payment data processed exclusively through PCI-DSS compliant Stripe (we do not store full card numbers)
Access controls limiting staff access to member information on a need-to-know basis
Secure disposal of personal information that is no longer required
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.
8. Data Retention
We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by law. Our general retention approach is:
Active member records — retained for the duration of your membership plus 7 years (for compliance with Australian tax and consumer law requirements)
Health and medical information — retained for the duration of your membership plus 7 years
Financial and payment records — retained for 7 years in accordance with Australian tax law
Marketing preferences and non-critical data — deleted upon request or within 30 days of membership cancellation where not legally required to be retained
Waitlist and casual visit records — retained for 12 months
When your information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.
9. Your Privacy Rights
Under the Australian Privacy Act and APPs, you have the right to:
9.1 Access Your Information
You may request access to the personal information we hold about you at any time. We will respond to access requests within 30 days. We will not charge a fee for making a request, though a reasonable fee may apply for providing access in certain circumstances.
9.2 Correct Your Information
If you believe any information we hold about you is inaccurate, incomplete, or out of date, you may request a correction. We will take reasonable steps to correct the information promptly.
9.3 Request Deletion
You may request that we delete your personal information. We will assess each request and delete information where we are not legally required to retain it. Where deletion is not possible (e.g. financial records required for tax purposes), we will advise you accordingly.
9.4 Opt Out of Marketing
You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any email, replying STOP to any SMS, or contacting us directly at hello@fitdistrict.com.au. Note that opting out of marketing does not affect operational communications related to your membership.
9.5 Withdraw Consent
Where your information is processed on the basis of consent (e.g. photography, marketing), you may withdraw that consent at any time by contacting us at hello@fitdistrict.com.au. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
To exercise any of the above rights, contact us at hello@fitdistrict.com.au. We will respond within 30 days. If we are unable to fulfil your request, we will provide a written explanation.
10. Complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, we encourage you to contact us first at hello@fitdistrict.com.au so we can attempt to resolve the issue directly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Online complaint form: oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992
11. Cookies & Website Analytics
Our website (fitdistrict.com.au) uses cookies and similar tracking technologies to improve user experience and understand how visitors interact with our site. Cookies are small data files stored on your device.
We use:
Essential cookies — required for the website to function
Analytics cookies — to understand website traffic and usage (e.g. Google Analytics)
Marketing cookies — to deliver relevant advertising where applicable
You may disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described above.
12. Children's Privacy
Our services are primarily directed at adults aged 18 and over. Where we provide services to individuals under 18, a parent or legal guardian must complete all registration and waiver documentation on their behalf. We do not knowingly collect personal information from minors without parental or guardian consent.
13. Social Media & Third-Party Links
Our website and communications may contain links to third-party websites or our social media profiles (Instagram: @fitdistrictau). These third-party platforms have their own privacy policies, which we have no control over. We encourage you to review those policies before providing any personal information on third-party platforms.
Any personal information you share publicly on our social media pages (e.g. comments, tags) is subject to the privacy settings and policies of those platforms.
14. Changes to This Policy
Fitdistrict may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. When we make material changes, we will notify you via email or a notice on our website. The updated policy will take effect from the date it is posted.
We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.
Questions or concerns about this policy?
Contact us at hello@fitdistrict.com.au
Standard set. Standard held.
